Refund policy

Returns, Refunds & Warranty Policy

At Rolux Australia, all products are backed by manufacturer warranty and supported locally by Mowtech Industries.

Returns Policy

Return Approval Required

All returns must be approved prior to being sent back.

If you do not contact us first via email, your return will not be accepted.

To request a return, please email:
support@myrolux.com.au
Include your order number and reason for return.

Change of Mind Returns

We accept change of mind returns within 30 days of purchase, provided:

  • The item is unused

  • It is in original packaging

  • It is in resalable condition

The customer is responsible for all return shipping costs.

Sale Items

No returns or refunds are accepted on sale or clearance items.

Return Shipping Responsibility

All return freight is at the customer’s expense and risk.

If a returned item is damaged during transit, we are unable to process a refund.
We strongly recommend using insured and trackable shipping.

Faulty or Damaged Items

If your item arrives faulty or damaged, you must notify us within 48 hours of delivery.

We will assess the issue and provide a resolution in line with manufacturer warranty guidelines.

Warranty Policy

All Rolux products are covered by a manufacturer-backed warranty supported by Mowtech Industries.

What is Covered

The warranty covers manufacturing defects including (but not limited to):

  • Mechanical failures due to faulty components

  • Defects in materials or workmanship

  • Factory-related issues (e.g. drive components, clutches, chains, reels, bedknives)

What is Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, neglect, or improper maintenance

  • Improper assembly or unauthorised modifications

  • Consumable items subject to regular wear

Warranty Process

All warranty claims must be submitted to:
support@myrolux.com.au

Products may need to be inspected by an authorised dealer or returned for assessment.

Warranty Resolution

At our discretion (in line with the manufacturer), we will:

  • Repair the product

  • Replace the faulty component

  • Replace the unit (in rare cases)

Refunds

Refunds will only be processed once the returned item has been received and inspected.

Approved refunds will be issued to the original payment method.

Important Notice

We reserve the right to refuse any return or claim that does not comply with this policy.

For all return and warranty enquiries, please contact:
support@myrolux.com.au